Mentoring: Mindset, Skills and Tools

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These three assessments are some of the most popular ways to measure emotional intelligence. Find more EI assessments here. The Emotional and Social Competency Inventory, or ESCI, is a measure of emotional and social competency based on completed questionnaires from the individual as well as those they select to receive feedback from. They can nominate family members, friends, coworkers, direct reports, or others who they interact with regularly. This can be valuable feedback for anyone who is looking to improve or make changes in their behavior to pursue their goals, especially if their goals involve others e.

This self-report test from researcher Nicola Schutte, and generates a measure of emotional intelligence based on four subscales:. The test consists of 33 items on a scale from 1 strongly agree to 5 strongly disagree. The results include a score for each sub-scale and a total EI score. Click here to learn more about the SEIT. You can learn more about this scale here. The Personal Directions Inventory is an assessment that provides feedback on 11 quality of life variables and 17 motivational dimensions. Completing this tool can give clients an idea of the desires that motivate them, where they are devoting their energy, and where they should devote their energy going forward.

This tool provides results along all of these dimensions, helping the client to understand what is important to him or her and focusing their attention on the areas they want to improve. Everywhere you turn, there are tips and guides for effective coaching. It can be hard to sort out which tips are helpful and which are simply common sense or not useful.

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These tips for effective coaching in the workplace are from a variety of sources. Some may be applicable to you and some may not, but at least a few of them should resonate with your unique circumstances. In a piece from the Harvard Business Review, Monique Valcour lays out her tips for good management and good coaching:.

Growth Mindset for Mentors Toolkit

You can read more about these tips here. Susan Heathfield from The Balance offers another set of tips for coaching in the workplace, specifically for HR staff and managers This is especially true of an HR professional, but it is also true of all coaching relationships. Heathfield writes that HR professionals are not the major decision makers when coaching in the workplace — that is the purview of the client and his or her manager. You can offer your services and encourage the client and manager to take advantage, but it is ultimately not up to you.


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Be focused on your goal of supporting the client and facilitating growth and development, not on knowing all the right answers. It is not your job as a coach to tell the client what to do. It is your job to help the client explore the available options and use his or her personal knowledge and experience to find the right solutions. Coaching requires enhanced communication skills, including active listening, in which you give the client your full attention instead of relying on assumptions, and paying attention to body language, tone, and facial expressions as well as words.

As a coach, your job is to help the client become self-sufficient. This requires you to take on the role of a teacher or unofficial trainer at some points. To read up on these 6 tips, check out the original article here. Click here to read this article and learn more about these necessary skills. The upcoming offering begins May 1, but keep your eyes peeled for future courses. You can learn more about this course by clicking here.

We also want to provide you with three PDFs that we have found useful.

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Some are guides and manuals for coaching, and others include exercises and tools you can use in your practice. Click on each link to learn more.

What Is Mentoring?

Life coaching may be a relatively new term PR Newswire, , but the practice has grown out of decades of research in social psychology, clinical psychology, and professional coaching. In this psychology, the emphasis is not on giving directions to the client, as much as understanding their goals here. Life coaching also drew from humanistic psychology to adopt unconditional positive regard in the coaching relationship Williams, It is essential that coaches give their clients a safe and encouraging space to engage, explore, and grow Jarosz, Transpersonal psychology is a sub-field of psychology that dares to tread where few psychologists do in the arena of the spirit or soul.

This field of study includes theories and practices that explore self-actualization , development beyond conventional means or measures, and spirituality. Life coaching draws from the transpersonal psychology perspective, especially in an attempt to help clients achieve wholeness Williams, Coaches often operate on the premise that each human has a unique talent or potential hidden underneath layers of unconscious belief systems based on personal experience.

There are numerous theories about how life coaching delivers results. Life coaching contains many theories and ideas from many different disciplines Williams, Covering all of them is far beyond the scope of this article, but there are a few theories that are the main drivers of the field, these are the five following ideas.

Transformative learning theory argues that humans hold a specific worldview informed by their experiences. We use our worldview to understand and interact with our environment Gloss, Frames of reference contain thought patterns and points of view, as well as interpret events and assign meaning to things that happen to us. These frames of reference are unconscious filters, elicited automatically without conscious thought, and they inform how we approach the events in our lives.

This means that if we do not explore our frames of reference and understand our ingrained thought patterns, we are virtually unaware when it comes to learning how to grow and change our habits. Using awareness and the processing of unconscious thoughts is central to the philosophy of life coaching; it means that we prioritized the time to examine our own frames of reference.

Otherwise, transformative change might be impossible to achieve. The theory of emotional intelligence posits that there are multiple types of intelligence beyond the commonly held idea of intelligence as a cognitive resource.

14 Effective Coaching Techniques And Tools Every Coach Should Know

Emotional intelligence is defined as social intelligence that informs our ability to interact with others, drawing from our own internal understanding of feelings and emotions Gloss, It includes recognizing and understanding emotions in ourselves and in others, how we use them to inform our thoughts, and how we manage our emotional experiences. Emotional intelligence theory is a widely studied and publicized theory that has influenced most areas of psychological inquiry and professional fields. In life coaching, emotional intelligence is a vital concept to understand.

Coaches frequently use their knowledge of emotional intelligence to help clients identify and understand their emotions, learn to manage their emotions, and use their emotions as tools rather than challenges to overcome.


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Cognitive-behavioral theory is grounded in behavior theory and cognitive theory. It is the foundation of many popular tools used in therapy and counseling.

Differences Coaching Mentoring

The behavior side is based on the idea that humans learn by connecting an event and its consequence and draws from classic ideas about learning and conditioning Fazel, The cognitive side emphasizes the importance of how we interpret events and how we think about and choose our responses to these events Gloss, The ABC theory is located within this area, a theory that puts forth three factors: the activating event, the behavior that occurs as a result, and the consequences Gloss, Life coaches draw from this theory to help clients change their behavior by learning to understand their thoughts after an activating event, which leads to more favorable behavioral consequences.

Cognitive-behavioral theory allows life coaches to pursue one of the main goals of their practice: helping clients to identify their unique frames of reference and any potentially problematic beliefs, think critically about them, and modify these beliefs to become more adaptive and productive people Williams, This theory describes a model of adult learning and development that can be described as learning by doing Fazel, The theory posits that individuals learn through acting and reflecting, and then thinking abstractly about their actions and the resulting outcomes. This process is cyclical: experience leads to reflection and abstraction, which then prompts individuals to experiment with new beliefs or actions; this leads to further reflection Fazel, A life coach can facilitate all levels of this cyclical process by encouraging clients to reflect on their actions and the consequences, motivating them to try new actions or new beliefs, and providing support as they grow.

While these theories have had a significant influence on the development and current state of life coaching, not all coaches purposely draw from the literature to inform their practice. Many practitioners view their field as more of an art than a science.

For an example of life coaching as an art form, see the TED talk from Tony Robbins on the lessons he has learned about coaching and what drives humans to do what they do.

Robbins makes some excellent points here, including the acknowledgment that emotions can often drive humans to specific behavior far more effectively than reason. Do you agree with his six human needs? He paints a picture of a complex process of discovery and transformation with each of his clients, and it is clear that he draws from his own experience as much as, if not even more than, life coaching theories and research.

If drawing exclusively from the scientific literature is not always sufficient for effective life coaching, what are the other important factors that determine success? First, life coaching operates on a few assumptions that are necessary for a successful coaching endeavor Jarosz, :. As mentioned earlier, unconditional positive regard is an important piece of life coaching. It is one of several skills that make a life coaching session a success including Jarosz, :.

Beyond the assumptions and skills that set the stage for a great coaching relationship, there are some factors to life coaching that are absolutely vital for success Jarosz, :. While the components listed above are the base requirements for a healthy coaching relationship, there are more characteristics that can take a life coaching relationship from good to great, such as:.

Researchers have found many potential positive results of life coaching, but some of the most common outcomes include Jarosz, :. Life coaching is often a fulfilling and positive experience for coaches too. Coaches can gain fulfillment from the coaching process itself and the collaborative relationship with their clients. Anyone with a desire to help others reach their goals and a commitment to effective coaching can become a life coach.

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